Return & Refund Policy

Last Updated: October 23, 2026

This policy explains how to request a return, report a product problem, request an exchange, cancel an order, and receive an eligible refund for purchases made through kyrtr.com.

1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy.

To remain within the return period, contact customer support before the 30-day period expires. All returns remain subject to applicable consumer protection laws.

2. How to Start a Return

Before sending any product back, contact customer support using the email listed above.

Please provide:

• Your order number.
• The product name or description.
• The reason for your return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label if the item arrived damaged, incomplete, or incorrect.

Our support team will review your request and provide return instructions if it is approved. Do not send merchandise back before receiving return authorization and the designated return address.

3. Return Eligibility

Unless the product is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally meet these conditions:

• The product is unused and in its original condition.
• All included parts, accessories, and components are present.
• The product has not been intentionally damaged or materially altered.
• The item is returned in its original protective packaging where reasonably possible.
• The product remains suitable for reasonable inspection.
• Proof of purchase or the applicable order number is provided.

Opening the shipping package does not automatically make an item ineligible for return if the product remains unused, complete, and undamaged.

For DIY and home improvement tools, please avoid using, modifying, or installing a product before deciding whether to keep it. Used tools may not qualify for preference-based returns where their condition prevents reasonable inspection or resale, subject to applicable law.

4. Product Specifications and Variations

We make reasonable efforts to present product descriptions, dimensions, weight, materials, and included accessories accurately.

Minor variations may occur because of manufacturing tolerances, product batches, finishes, lighting, photography, or display settings. Such variations are not necessarily defects if the product remains consistent with its description.

A material discrepancy between the delivered product and its listing may be reviewed as a potential product or fulfillment problem.

If you are dissatisfied with the product's appearance, size, or suitability, you may request a return within the applicable return window, subject to the conditions of this policy.

5. Return Address and Authorization

Do not automatically send merchandise to our registered business address.

After your return request is reviewed and approved, customer support will provide the designated return address and applicable instructions.

Unauthorized returns or parcels sent to an incorrect address may be delayed, rejected, lost, or ineligible for processing.

6. Items That May Not Qualify for Preference-Based Returns

Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as final sale or non-returnable before purchase. These limitations do not remove consumer rights that applicable law does not permit us to exclude.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact customer support within 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs or videos showing the product and problem. Photographs of the packaging and shipping label may also be requested.

After reviewing and confirming a problem attributable to us, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without charging you additional costs caused by that error.

Nothing in this policy limits rights available under applicable law.

8. Return Shipping Costs

For preference-based returns arising from a change of mind, personal preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If a confirmed problem attributable to us requires a refund, eligible original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

9. Returning the Package

For preference-based returns, use a reliable shipping service with tracking and retain your shipping receipt and tracking number until the return is completed.

We cannot guarantee receipt of a return package sent without tracking or to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it reaches the approved return destination.

10. Inspection and Refund Timing

After an approved return reaches the designated return location, it may be inspected to confirm that the return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

11. Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the product to be returned.

12. Exchanges

Exchanges depend on current inventory and product availability.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Any exchange remains subject to applicable product availability and consumer protection requirements.

13. Order Cancellation

Submit cancellation requests as soon as possible after placing an order.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed once processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If an order cannot be canceled because fulfillment has progressed too far, you may contact customer support to discuss the available options under this policy.

14. Consumer Rights

This policy explains our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

15. Need Help With a Return?

Contact kyrtr™ customer support with your order number and a clear description of your request. We aim to respond within 24 hours, subject to customer service hours and any applicable holidays.