Payment & Security
Payment & Security
Brand Name: kyrtr™
Website: kyrtr.com
Company Name: Guangzhou Ruanpo Technology Co., Ltd.
Legal Representative: Liu Shunfei
Company Address: Room 1207, No. 1 Shangyuan Street, Tianhe District, Guangzhou, China
Unified Social Credit Code: 91440106MAEX532R14
Email: service@kyrtr.com
Customer Support Phone: +86 13076984994
Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)
This page explains how payment methods, transaction authorization, order totals, and checkout security are handled when you place an order through kyrtr.com.
1. Payment Methods
The payment methods currently available for your purchase are displayed during checkout.
Available options may vary depending on your location, currency, device, order details, and the payment services enabled when your order is placed.
Please select one of the payment methods shown during checkout and follow the applicable instructions to complete your purchase.
2. Payment Authorization and Verification
Orders may be subject to transaction authorization, payment verification, and fraud prevention checks before they are accepted or fulfilled.
A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account.
These decisions and authorization hold periods are controlled by the applicable financial institution or payment provider.
3. Checkout Security
Checkout is processed through Shopify and applicable payment providers using technical and organizational security measures intended to protect transaction information.
We do not store complete credit or debit card numbers on our own servers. Payment information is handled by Shopify and the applicable payment service providers involved in processing the transaction.
For your security, kyrtr™ will not ask you to email your complete credit card number, debit card number, card security code, or online banking password.
4. Prices and Final Order Total
Prices on kyrtr.com are displayed in U.S. dollars (USD) unless another currency is clearly shown.
Before payment is submitted, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.
Please review your products, quantities, shipping information, applicable discounts, and final total carefully before completing payment.
5. Financial Institution Charges
Your bank, card issuer, or payment provider may separately impose foreign exchange, international transaction, currency conversion, or other financial institution fees.
These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by kyrtr™.
6. Discount Codes and Promotions
Valid promotional or discount codes should generally be entered before checkout is completed.
Please confirm that the applicable discount is reflected in your order total before submitting payment.
Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions presented with the applicable offer.
7. Declined, Pending, or Duplicate Charges
If a payment is declined, verify your billing information and contact your bank or payment provider if necessary.
A pending amount may be a temporary authorization rather than a completed charge. The release of an authorization hold depends on the relevant financial institution or payment provider.
If you believe you were charged more than once for the same order, contact customer support with your order number and relevant transaction details.
Do not send complete card or banking credentials by email.
8. Order Confirmation
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive a confirmation email, check your spam or junk folder and confirm that the email address entered at checkout was correct.
You may also contact customer support for assistance.
An automated order confirmation acknowledges receipt of your order request but does not necessarily mean that the order has been finally accepted or dispatched.
9. Payment Questions
If you believe a payment was charged incorrectly or have a question about checkout, contact kyrtr™ customer support.
Please include your order number where available and a clear description of the issue. For your security, do not include complete credit card numbers, security codes, or online banking credentials in your message.
We aim to respond within 24 hours, subject to customer service hours and applicable holidays.